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Hotel Policies

Hotel Information

 

Check-in:
3 p.m.
If you plan to arrive after 8 p.m. please contact us at 419-423-0631

Check-out:
12 p.m.

Smoking:
Non-smoking

Parking:
On-site valet parking in secure garage for $15 per night. $5 for Mancy’s Steakhouse and event parking. No on-site self-parking

Pets:
No pets allowed, service animals only

 

Cancellations

Cancellation polices may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly at 419-423-0631.

Payments

Hotel Currency:
US Dollar

Accepted Payment Options:
American Express, Discover, Visa, Mastercard

Bank debit or credit cards only. Pre-paid or reloadable cards are not accepted.

Deposit at check-in

Hancock Hotel will hold an additional $30 per night on a bank debit or credit card for incidentals, cash will not be accepted for the deposit. Any unused amount will be released at check-out. It may take up to 10 business days for your bank to credit the amount back to your account.