Hotel Policies & Information

our_story_hero_1

What you need to know

Hotel Information

CHECK-IN:
3 p.m.
If you plan to arrive after 8 p.m. please contact us at 419-423-0631

CHECK-OUT:
12 p.m.

SMOKING:
Non-smoking

PETS:
No pets allowed, service animals only

PARKING:
On-site valet parking in secure garage for $15 per night. $5 for Mancy’s Steakhouse and event parking. No on-site self-parking

Amenities and Services

  • Pack 'n Play crib
  • Dry cleaning (for additional cost)
  • 24-hour fitness center
  • Luggage storage
  • Complimentary Wi-Fi iin room and lobby
  • In-room dining
  • Hair dryer
  • Makeup mirrors
  • In-room safe
  • Iron and ironing board
  • On-site 24-hour fitness center
  • YMCA located one block east
  • HD LCD TVs 62 channels
  • Seasonal hotel bikes
  • In-room Keurig
  • Luxurious bath amenities
  • Locally sourced in-room private bar items available for purchase
  • Premium bedding, down comforter with duvet and luxurious 400 thread count Egyptian cotton sheets
  • Mancy's Steakhouse on-site
  • 9,000 square feet of event space
  • Complimentary use of hotel bicycles

Our Policies

Payments

HOTEL CURRENCY:
US Dollar

ACCEPTED PAYMENT OPTIONS:
American Express, Discover, Visa, Mastercard

Bank debit or credit cards only. Pre-paid or reloadable cards are not accepted.

Deposit at Check-in

Hancock Hotel will hold an additional $30 per night on a bank debit or credit card for incidentals, cash will not be accepted for the deposit. Any unused amount will be released at check-out. It may take up to 10 business days for your bank to credit the amount back to your account.

Cancellations

Cancellation polices may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly at 419-423-0631.

Room_hero_1