Frequently Asked Questions

Do you charge credit cards at the time of reservation on the site?

Yes, upon arrival, the credit card is charged. You will need to present the credit card at check-in along with a photo ID.

Where can I purchase a gift card for the Hancock Hotel? Where can I purchase a gift card for Mancy's Steakhouse in Findlay?

Gift certificates to Mancy's Steakhouse in Hancock Hotel, and for the hotel itself, can be purchased at the Front Desk. If you are local, you can use valet and let the valet attendant know that you are on the property to pick up a certificate. If you need a certificate mailed, please call Lori Vance at 567-271-0016.

How do I contact the Hancock Hotel Staff?

To contact the Hancock Hotel staff, please call 419-423-0631 and select the department that you would like to speak with directly. Feel free to email Lori Vance at lvance@firsthospitality.com.

How do I receive a credit authorization form?

For credit authorization forms from recent room bookings, please call 419-423-0631 and select the department that you would like to speak to, or you can email Lori Vance at lvance@firsthospitality.com.

How can I find a room if no rooms are available?

If no rooms are available at the Hancock Hotel when booking online, please contact Lori, our Head of Sales, for information about fully booked dates - lvance@firsthospitality.com

How do I book a room under a room block with a code?

For booking a group room block, please reach out to the hotel with your room block code or call us for assistance. We also have a booking portal for all room reservations. 

Does the Hancock Hotel front desk have bandages, shampoo, conditioner, tooth brushes, etc?

Yes, bandages, shampoo, conditioner, and tooth brushes are all items are located at the front desk of the Hancock Hotel. 

Can I screen cast to the TV in the hotel rooms at Hancock Hotel?

No, we do not have screencast televisions on the property.

When will my card be charged for a hotel room?

When booking a hotel room at the Hancock Hotel, the credit card is not charged until the day of arrival. Contact our team if you have further questions!

Does the Hancock Hotel have handicap accessible parking?

The Hotel offers self-service parking in the back as well as along the main street downtown. We have on-site valet parking in a secure garage for $19 per night, and $5 for Mancy’s Steakhouse and event parking. No on-site self-parking.

How do I cancel a room or Mancy's Steakhouse reservation?

All cancellations must be made 24 hours before room check-in. For Mancy's Steakhouse cancellations, please call the hotel to inform our staff as soon as possible.

What makes a hotel a boutique hotel?

Boutique hotels differ from standard hotels due to their effort to create a sense of being for a guest in a private home, rather than making guests feel like a number in a system. Here at Hancock Hotel, we go above and beyond to create an experience for our hotel guests that they will remember for a lifetime. 

What is the difference between a luxury hotel and a regular hotel?

Our property features high-end interior design and European-style architecture, which allows guests to escape from the quaint streets of Findlay into a true experience at a luxurious property. Our rooms are designed with an elevated touch of elegance, and our attention to detail will leave you coming back for more. We are booking fast. Reserve your spot with us today!